1
Navigate to the Agents section
Log in to your Beenos Solutions dashboard and select Agents from the left-hand navigation menu. This is where all of your existing agents are listed and where you manage their settings.
2
Create a new agent
Click the New Agent button in the top-right corner. In the dialog that appears, enter a Name for your agent — this is what users will see in the chat interface — and an optional internal Description to help your team understand the agent’s purpose.
3
Connect a knowledge base
Under Connected Knowledge Bases, select one or more knowledge bases from the dropdown list. The agent will search all connected knowledge bases when generating responses. You can return to this setting at any time to add or remove sources.
4
Set your messages
Write a Welcome Message — the first message users see when they open the chat. Then write a Fallback Message — what the agent says when it cannot find relevant content to answer a question. Keep the fallback message helpful and direct users toward an alternative support channel if appropriate.
5
Create your agent
Click Create Agent. Your new agent appears in the Agents list and is ready to configure and test. No deployment step is needed at this stage — deployment options become available after creation.